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YSL Beauty Canada Reviews

2.3

(Rated by 1648 users)

Store Details & Policies

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Overall Rating

2.3

Base on 6 Reviews

Ratings by Feature

Good Value
2.5
Price & Quality
4.5
Shipping & Delivery
3.0
Return Policy
4.7
Customer Service
1.0

Recent Customer Reviews (6)

cristina_grabovschi

Dec 16, 2023

Bad customer service, don't buy from them!After spending thousands of $ on their online boutique, I had the audacity to complain about not receiving the gift with purchase they promised. I got in touch with customer service and they said they cannot send the gift separately, but they offered to refund me $20, which I accepted. They never did that! Instead, I got an email with a 10$ off my next purchase. Guess what, that ''next purchase'' will never happen. Horrible customer service, don't buy from them!

View replies

Alicia Gilbert

Feb 10, 2023

View replies

Douglas Ralph

Feb 9, 2023

View replies

Klaus Faber

Feb 8, 2023

View replies

Valerie Walton

Feb 6, 2023

View replies

Gino Sal

Feb 5, 2023

View replies

YSL Beauty Canada Pros & Cons

Pros

Luxury Products: Offers a range of luxury beauty products including fragrances, makeup, and skincare essentials.

Free Shipping: Provides free standard delivery on orders over $65, with complimentary shipping on orders over $100.

Secure Checkout: Ensures secure and safe credit card information entry with all orders being encrypted.

Return Policy: Allows returns within 60 days of purchase, with credit issued to the original payment method.

Exclusive Offers: Regularly updates new arrivals and exclusive offers, providing customers with the latest in beauty trends and value deals.

CONS

Customer Service Issues: Some customers have reported poor customer service experiences, including unfulfilled promises and inadequate resolution to complaints.

Complaints: The Better Business Bureau (BBB) reports 21 customer complaints in the last three years, with the most recent complaint being about customer service issues.

Mixed Reviews: Customer reviews on various platforms show mixed experiences, with some customers expressing dissatisfaction with the service.

YSL Beauty Canada Features and Benefits

Features

60 Days Return Policy

Allows customers to return any item within 60 days of purchase, with credit issued to the original payment method once processed

Complimentary Standard Shipping on Orders $100+

Free standard shipping on orders of $100 or more, $8 charge for orders under $100

Order Delivery Time

Typically delivered within 3-5 business days, plus additional 2 days for processing

Pricing in CAD

Prices shown in Canadian Dollars with clear display of prices and payment options

Efficacy and Safety Formulation

Carefully formulated to deliver fast and long-lasting skin transformation, proven by rigorous independent clinical testings

Hydrating Moisturizers

Elevate your skincare routine

Age-Defying Serums

Reveal iconic radiance

Luxurious Primers

Prepare your skin for makeup and enhance its natural glow

Sustainable Packaging with Recycled Materials

Nu Bare Look Tint tube made from 30% recycled plastic

Clean Formulas with Natural Ingredients

Formulated with carefully selected and sustainably sourced quality ingredients that act gently on the skin

Long-Lasting Hydration

Provides long-lasting hydration and radiance over time, enriched with natural ingredients like Marsh Mallow and Hyaluronic Acid

Buildable Coverage

Offers buildable coverage to customize your complexion

Multi-Tasking Hybrid Makeup-Skincare Products

Blurs the line between makeup and skincare, providing the best of both worlds

Environmental Responsibility with FSC-Certified Cardboard

Supports forest management that respects people and nature

Luxury Product Range

Offers a range of luxury beauty products including fragrances, makeup, and skincare essentials

Free Standard Delivery on Orders Over $65

Provides free standard delivery on orders over $65

Secure Checkout

Ensures secure and safe credit card information entry with all orders encrypted

Exclusive Offers

Regularly updates new arrivals and exclusive offers for latest beauty trends and value deals

YSL Beauty Canada Reviews

Payment Methods

Payment Methods

Payment Methods

Today's Best Deals

Overall Rating

Ratings by Feature

Ratings by Feature

Recent Customer Reviews (6)

cristina_grabovschi

Alicia Gilbert

Douglas Ralph

Klaus Faber

Valerie Walton

Gino Sal

Payment Methods

Accepted Payment Options:

Credit/Debit Cards

Payment Process

Refund Information

YSL Beauty Canada Pros & Cons

Pros

CONS

YSL Beauty Canada Features and Benefits

Features

60 Days Return Policy

Complimentary Standard Shipping on Orders $100+

Order Delivery Time

Pricing in CAD

Efficacy and Safety Formulation

Hydrating Moisturizers

Age-Defying Serums

Luxurious Primers

Sustainable Packaging with Recycled Materials

Clean Formulas with Natural Ingredients

Long-Lasting Hydration

Buildable Coverage

Multi-Tasking Hybrid Makeup-Skincare Products

Environmental Responsibility with FSC-Certified Cardboard

Luxury Product Range

Free Standard Delivery on Orders Over $65

Secure Checkout

Exclusive Offers

YSL Beauty Canada Frequently Asked Questions